Home Store Policy

Store Policy
Before registering with us, kindly make yourself familiar with our store policy.

Cool Embroidery Designs is a division of SGI International (Pvt) Ltd. We sell Machine Embroidery Designs, provide custom digitizing as well as vector conversion services subject to the following terms and conditions. If you completely agree to the below mentioned terms, you are welcome to use our services or buy our embroidery designs.

Privacy Policy:
Cool Embroidery Designs is committed to preserving the privacy of all our customers.
By registering at our website and purchasing a design / placing a custom order, you agree with the collection, use and transfer of your information under the terms of this policy.

The information we gather from you will not under any conditions be disclosed to any third party except in some special case of a subpoena or some other legal requirement. We never charge credit cards or paypal accounts directly. We use the services of 2checkout.com (Ohio) www.2checkout.com as our re-sellers. Entirely no sensitive information regarding credit cards or paypal accounts are accessible to us. Your credit card is processed directly on 2checkout's highly secure server. In case of PayPal payments, you are redirected to PayPal website automatically.

Refund Policy:
The products we sell (embroidery designs, custom digitizing and vector conversions) are of electronic format based. Since these types of files can be easily reproduced,we do not offer any refunds on any product or service. For custom jobs we however will provide edits that are requested with in 30 days of job completion. Editing is usually free of charge unless it differs from the original request . We do not offer any edits on stock embroidery designs that are available for instant downloads. These designs are already tested before uploading. These machine file formats are offered to be directly run on an embroidery machine.